Przekop Design Company Product Sales Policies

As the CEO of Przekop Design Company, LLC, the parent company of The Phoebe + Penelope Shop, which includes Bra in a Box products, I am dedicated to customer service.  My field of expertise is quality management; therefore, your satisfaction with our products, whether purchased here, from our Etsy Shop, or anywhere else they are available. I also have high expectations regarding how our staff interact with you directly. 

On the site, we've provided several avenues to reach out to us. If you do not receive a response from us within 1 week, please use all available options to contact us. We do not anticipate this being an issue but want to assure you that we carefully monitor the business, care about, and appreciate our customers.  

You can reach out to us via our contact page.

Another resource for you is Malou Refuerzo, Executive Assistant, PDC, LLC: mrefuerzo@pdcstrategy.com

You can also find us on social media (see below).

Terms of Service

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Przekop Design Company, LLC (PDC) and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if PDC believes that customer conduct violates applicable law or is harmful to the interests of PDC and its subsidiaries.

Shipping

At this time, PDC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, PDC ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this website passes to you when the merchandise is delivered to the shipping carrier. 

If you live in an international location that we do not currently ship to and are interested in purchasing original works of art, contact us here.

Return Policy

We accept returns of our products up to 30 days after purchase. At this time, we do not cover return costs.  All merchandise must be returned in the original packaging.  We have one exception to this policy due to the nature of the product: we do not accept Nipco returns. If you return a Bra in a Box compact, we will refund the full purchase price although you retain the Nipcos. 

We urge you to contact us in advance of sending a return so we expect its arrival and can ensure the speedy processing of your refund. If we do not receive it within the expected timeframe, we will contact you.